Responsibilities
Pre-Arrival/Departure/Transit:
∙ Review passenger manifests and flight information.
∙ Prepare necessary documents and materials.
Meet & Greet Services:
∙ Greet passengers at designated meeting points (arrival/departure gates).
∙ Verify passenger identities.
∙ Escort passengers through airport procedures (immigration, customs, baggage claim).
∙ Assist with luggage handling and transportation.
Passenger Support:
∙ Provide assistance with mobility aids (e.g., wheelchairs, buggies).
∙ Help passengers complete airport forms and documentation.
∙ Address and resolve passenger queries and concerns.
Communication:
∙ Liaise with airline staff and airport authorities.
∙ Update the Shift Controller of any flight updates, delays, or cancellations.
Safety and Security:
∙ Ensure passenger safety and adhere to airport security protocols.
Other Responsibilities:
∙ Maintain accurate records and reports.
∙ Participate in training and development programs.
∙ Uphold company standards and values.
Requirements
Excellent communication and interpersonal skills.
Ability to work effectively in a fast-paced environment.
Strong problem-solving and adaptability skills.
Familiarity with airport procedures and layout.
Physical ability to stand, walk, and lift items as required.
If you are customer-oriented and thrive in dynamic environments, we’d love to have you on our team!